Service management: operations, strategy, information technology
James A.Fitzsimmons
Service management: operations, strategy, information technology - 6th.ed. - Boston The Macgraw-Hill Companies,Inc. 2008 - xviii,537pg.illus.,28cm. Includes index - The MacGraw/Irwin series .
9780071263467 0071263462
Service industries - Management
Customer services - Management
658.22 / FIT
Service management: operations, strategy, information technology - 6th.ed. - Boston The Macgraw-Hill Companies,Inc. 2008 - xviii,537pg.illus.,28cm. Includes index - The MacGraw/Irwin series .
9780071263467 0071263462
Service industries - Management
Customer services - Management
658.22 / FIT
